Refund policy


Please refer to our terms and conditions for more details.

(a) If you wish to cancel this contract:
(i) due to change of mind, in accordance with clause 3; or
(ii) due to the Products being faulty, in accordance with clause 5,
we will reimburse you the amount you’ve paid for the Products and the process set out in this clause 7.6 will apply, provided that:
(i) clause 3 applies to the relevant good; or
(ii) the relevant good is faulty in accordance with clause 5,
and if neither apply, then we may refuse your refund/cancellation request.

(b) We will use the same method of payment for issuing any refund owed to you using the method you used for your initial payment, unless we have expressly agreed otherwise.

(c) You will be responsible for paying postage costs on any Products you return to us, unless the Products are determined faulty in accordance with clause 5. All Products should be returned using tracked Royal Mail Special Delivery and with insurance in accordance with the value of the item purchased. You will be liable for any loss suffered (including failure of a return Product to be delivered to us) if you do not comply with this clause 7.6(c).

(d) We may make a deduction from any reimbursement issued to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(e) We will pay any refund owed to you without undue delay, and not later than:

(i) 30 business days after the day we received back from you any goods supplied;
(ii) (if earlier) 30 business days after the day you provide evidence that you have returned the goods; or
(iii) if there were no goods supplied, 30 business days after the day on which we are informed about your decision to cancel this contract (if applicable).

(f) To the extent permitted by law, any customs and import duties paid are not refundable for deliveries outside of the European Union.

(g) For any valid cancellation under clause 1, we may withhold reimbursement until we have received the relevant goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.

(h) For any requested refund under clause 5, we may withhold reimbursement until we have inspected the relevant goods, to ensure that they are faulty, and that a refund or replacement is appropriate.

(i) If you have received the goods and wish to cancel these terms under this clause 6:

(i) you must send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from these terms to us (if this clause 6 is applicable). The deadline is met if you send back the goods before the period of 14 days has expired;

(ii) you will have to bear the direct cost of returning the goods;

(iii) you must provide us with an image of the packaged goods and postage tracking number; and

(iv) you will only be liable for any diminished value of a good resulting from your handling of the good to the extent that handling wasn’t necessary to establish the nature, characteristics and functioning of the good.